Welcome to the Kyocera authorized accessory shop
Cart 0

FAQ

How long does it take for my order to ship?

In stock items usually ship within 1 business day. Special order items can take 2-3 weeks as listed on the product page. If an item is on back order, we'll notify you with an estimated time of arrival.

What are your hours?

We are open Monday to Friday from 9AM to 5PM Pacific Standard Time

Do you offer wholesale pricing?

Yes we do. Click Here for details.

Why don't you offer overnight shipping?

Usually orders get processed the following business day. We can't guarantee product will ship same day and arrive the next.

Do you ship internationally?

Yes we do. If your country is not available when placing an order, please contact us.  Duties and taxes are not included in our shipping charges and may be required to receive your item.

Do you charge sales tax?

We charge sales tax for any order shipping to California. If you're tax exempt or have a resale certificate, please contact us before placing your order

How can I cancel my order?

Please contact us and provide your name and order number.

When will I receive my refund?

Refunds generally take 3-5 business days to show up on your credit card statement.

Do you have Will Call?

We are not set up for in person transactions.

Do you accept purchase orders?

We do not accept purchase orders at this time.

Can I place an order over the phone?

Yes, please call us at 1-858-514-1393.

How can I track my order?

Once your order ships, we email your tracking info. You can also log into your account and check the status.

What is my credit card ID or CVV2 code?

On the back of your credit card, it's the 3 digits by the signature panel for Visa, MasterCard & Discover. For American Express, it's the 4 digit number above your credit card number on the front.

Why did my credit card get declined?

You would need to contact your credit card for this information. Could be insufficient funds, billing address miss-match or entered incorrectly.

Why don't you carry the battery for my phone?

Although we carry most batteries, some of the older models are no longer available.